(effective 30 August 2024)
Our Re-marking Policy aims to ensure that candidates can request a re-mark of one or more sub-tests if you believe that your results do not reflect your true performance on the test.
We aim to ensure that such requests are received, reviewed and resolved fairly and transparently.
1.1 How can I request re-marking?
For candidates who took the OET Test on Paper, you can log into myOET and click the “Request Re-marking” link for the sub-test or tests you want to get re-marked.
For candidates who took the OET Test on Computer or OET@Home, you can complete this form.
1.2 When can I request a re-mark of my sub-test?
You can request for re-marking within 72 hours from when your results are released. Requests received after this period will not be accepted.
Re-marking requests will only be reviewed if the payment has been made. Any request submitted without payment will not be assessed.
If your request for re-marking was submitted for the wrong sub-test, please contact us no later than 72 hours from the submission. Once re-marking is initiated, it cannot be reversed and you will not be refunded the re-marking fee.
Note: We cannot process your re-marking request if:
1) we have requested further information as part of the test day administration and your response has delayed the release of your results, and/or;
2) your request falls after 14 days from the official results release date.
In these instances, we will refund your re-marking fee in full.
1.3 What is the fee for re-marking?
To have your sub-test(s) remarked, you must pay a fee of AU$120 (Global, except US) / US$95 (US only) per sub-test for re-marking.
We will notify you once your re-marking outcome is available, which may take between three to six weeks from the date you submit your request and receive the confirmation.
If there is a grade change, the re-marking fee will be reimbursed. However, if the outcome of your re-marking does not change your grade, you will not be refunded this fee.
1.4 Re-marking outcomes
Re-marking outcomes can include increased scores, decreased scores or no change to your score.
Your myOET dashboard or OET Account will be updated with your new result(s). On myOET, your updated Statement of Results will be available for download within 24 hours with your new test results.
Where the outcome of a re-marking request brings into question the accuracy of grades awarded in an assessment, we will take all reasonable steps to identify any other candidate who may have been affected and, wherever possible correct or mitigate the error.
1.5 Important information for candidates
The re-marking process does not provide qualitative feedback on your performance.
If you take another test (the OET Test or from any other provider) during the time we are carrying out the re-marking, we will not refund any costs related to you taking that test, even if the re-marking increases your grade.
If you change your mind before re-marking outcomes are published, you can request the re-marking outcome not be published. No refund will be provided in this circumstance.
A re-marked result cannot be reversed back to the original result on the candidate’s request once it has been published. Your Statement of Result will only display the re-marking score.
Requests for re-marking will only be accepted from candidates personally. A request made by a relative, friend or colleague will not be accepted.
1.6 Can I appeal the outcome of the re-marking?
Any appeal against the outcome of the re-marking process must follow the procedure in OET Appeals Policy and process in Section 13 of the Test Regulations.
You can appeal the outcome of the re-marking if you believe the re-marking decision was not arrived at properly and fairly.
You cannot appeal unless the re-marking process has been completed.
Re-marking and appeal charges will be refunded in full if your sub-test grade(s) change as a result of your appeal.
There is an AU$120 (Global, except US) / US$95 (US only) fee for the submission of each stage of an appeal: Stage 1 and Stage 2. For more information, please see OET Appeals Policy.